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At NetThreat we regularly receive enquiries from customers who have forgotten the password for their SonicWALL appliance. | |
A SonicWALL is built with security from the ground up meaning there are no backdoors. If you lose or forget your password there is no way to get it back. There is however one way that you can get back into your appliance however it is only possible if you have a backup of your settings stored somewhere. |
Having a backup of your firewall appliance's settings is always a good idea. Although these days we are seeing an increasing number of people using the fairly recently introduced 'Create Backup' feature which takes a snapshot of the appliance including the firmware version along with current settings. We would always advise that best practise is still to take a proper backup of the settings and export them off box and store the file in a safe place. This file will have an .exp file extension.
If you have lost your password and do not have a backup of your settings, the only option you have is to ‘wipe and type’ - reset the appliance to factory defaults and reconfigure from scratch.
If you have lost your password and have a backup of your settings you will need to do the following:
STEP 1:
Boot your appliance into safe mode. This is done by pressing and holding the reset button with a ‘magical resetting tool’ (a.k.a. a paperclip) for about 6 seconds.
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STEP 2:
If you have a static IP address on your computer, make a note of it. If you ‘obtain an IP address automatically’, move on to the next step.
STEP 3:
Change the IP address of your PC to 192.168.168.100 with a subnet mask of 255.255.255.0
STEP 4:
Make sure that you are either directly connected or connected via a switch to the X0 interface of the SonicWALL.
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STEP 5:
Open a web browser and go to http://192.168.168.168 - this should load the safe mode interface (see below)
STEP 6:
Find the firmware image that is called 'Current firmware with factory default settings' and click the boot icon at the end of the row.
The appliance will now reboot
STEP 7:
When the appliance has rebooted you should be greeted by the usual login screen. Log into the appliance using 'admin' as the username and 'password' as the password.
Go to System - Settings in the left hand menu.
Click Import and browse to the location of your saved backup .exp file

The unit will now reboot with your saved settings.
STEP 8:
Change your IP address back to the original IP address that you noted earlier or to ‘obtain automatically’ if that is how it was configured.
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STEP 9:
The firewall should now be back up and running with your previously saved settings. The crucial difference will be that the password has not been imported and you will be able to log into the applinace with 'admin' and 'password'.
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At NetThreat, we have a range of support services that all include a regular backup and secure offsite storage of your settings. This means that you don’t need to worry about remembering to create backups as we take care of that for you. For more information and pricing give us a call on 0845 270 7744.
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For more information on SonicWALL products, or for some of the best UK pricing available visit our SonicWALL site at: http://www.sonicwallonline.co.uk |
